Email:info@knownmachine.com 
   Tel: +86-17719817319
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FAQ

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  • Do I need to refill the Refrigerant?

    - If shipment by sea, it will come together with the Refrigerant.
    - If shipment by airplane, refrigerant will been removed before shipping, because it is forbidden on the plane, So,it need to refill the Refrigerant.
  • What refrigerant/gas do you use? What compressor do you use?

    We use the R410A or R404A. we use compressor brand: Embraco, Panasonic, Copeland, Tecumseh.
  • What is the delivery time?

    Different country with different delivery time, here is the information for your reference:
    - Shipment by sea (seaport to seaport), around 20~60 days
    - Shipment by sea (Door to door), around 25~65 days
    - Shipment by airplane (airport to airport), around 4~10 days
    - Shipment by international express (Door to door service), around 4~10 days
    - Shipment by Train + Truck (inland city), around 20~30 days 
  • What is the shipping method?

    - Shipment by sea (seaport to seaport);
    - Shipment by sea (Door to door);
    - Shipment by airplane (airport to airport);
    - Shipment by international express (Door to door service);
    - Shipment by Train + Truck (inland city);
  • Do you have any certificate to compliance with our country?

    Our production passed ETL, CE, ISO9001, SASO, we do can apply for Form A, CO, and others as customers requirement
  • Do you have a warranty? How long?

    We offer 1 year warranty for all of parts.
  • How about the payment terms ?

    BANK TRANSFER, WESTERN UNION, MONEY GRAM, ALIBABA, ALIEXPRESS, L/C AT SIGHT, ECT
  • Can you make OEM or ODM?

    Yes, welcome importer and wholesaler to contact us for long term business relationship.
  • Do you have MOQ?

    No, we have no MOQ.
  • Are you the manufacturer or not?

    Yes, we are the manufacturer! We are mainly engaged in refrigeration industry! More details, please check “ABOUT US”!

ARTEX GROUP COMPANY LIMITED

 Address: NO. 8 ZHENGHUA ROAD,ZHENGZHOU, CHINA
 TEL: 86 371 53706735  
 FAX: 86 371 86153736
 Contact Person: Sara White
 Email:orcchemie@china.com
 Skype: kevin.wang599
 Mobile: 0086-18939520183 / 0086-18037306386

ZHENGZHOU KNOWN IMP.&EXP. CO.,LTD

 ADD: NO. 101 NANYANG ROAD,ZHENGZHOU,CHINA
 TEL: 86 371 53706735  
 FAX: 86 371 86153736
 Contact Person: Kevin Wang
 Email:info@knownmachine.com
 Skype: kevin.wang599
 Mobile / Whatsapp: 0086-17719817319
Alibaba:www.zzknown.en.alibaba.com

ZHENGZHOU REALLY IMP. & EXP. CO., LTD

 ADD:ROOM 1318, 13/F JUHE BUILDING, EAST OF YUFENG ROAD, ZHENGZHOU CITY, HENEN, CHINA
 TEL: 86 371 53706735  
 FAX: 86 371 86153736
 Contact Person: Candy Zhang
 Email:info@zzreally.com
 Skype: angel.zhang57
 Mobile / Whatsapp: 0086-17719817326
alibaba:www.zzreally.en.alibaba.com

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